Order cancellations must be made in writing, quoting your order number, within 5 working days of the day after you receive the goods to Customer Care.
If however your order has already been processed, you will need to return the order to us.
Please read the Return or Exchange an item section below.
Return or Exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. However delivery charges are only refundable if you have cancelled your entire order within the 5 day cancellation period, as outlined above, or where the goods are faulty and a refund is made.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.
Please complete the Returns/Exchange/Refund form and send both the invoice and parcel to:
If the item you received is faulty, please contact contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 15 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.